quality-management

DAHW Deutsche Lepra- und Tuberkulosehilfe is an aid organisation financed by donations and is committed to the beneficiaries of its worldwide projects on the one hand and the donors* and third-party donors on the other: Our work must be effective, efficient, sustainable and effective. In order to guarantee this, we rely on comprehensive quality management with clear responsibilities and various control bodies as well as maximum transparency.

  • Code of Conduct and Guidelines
  • Controlling and Risk Management
  • Quality assurance in the projects
  • Effectiveness monitoring of our work
  • Communication and fundraising

Code of Conduct and Guidelines

Our Code of Conduct and our guidelines form the working basis of our supervisory bodies, all DAHW employees, partners and service providers worldwide.

  • „Code of Conduct“
  • Guidelines for the prevention and protection of children from abuse and exploitation in development cooperation and humanitarian aid
  • Guidelines for combating and preventing corruption, conflicts of interest and fraud in the work of DAHW
  • Internal complaint management for corruption, advantage taking and violations of DAHW guidelines or other fraudulent activities

Find out more

Controlling and risk management

DAHW uses the funds entrusted to it sparingly, effectively and transparently. The economic situation is monitored by regular budget monitoring (target/actual comparisons) of all responsible parties. Our annual financial statements are audited by an auditor, and most regional offices also undergo an annual external audit. DAHW has been applying for and receiving the donation seal of the German Central Institute for Social Issues (DZI) for many years.

In order not to endanger the goals of our organization, DAHW maintains registers in which risks in the various work areas are recorded, assessed on the basis of their probability of occurrence and potential damage and reported to the Board of Management and the Supervisory Board.

Our risk management focuses on success risks, strategic risks and reputational risks. Risk-reducing measures are defined and implemented in the operating divisions (e.g. appropriate processes, work instructions and controls). These are regularly reviewed and adjusted if necessary. The system also ensures that opportunities that are implemented are consciously seized within the framework of management and control mechanisms.

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Quality assurance in our projects

In a constantly updated manual, we define binding standards and guidelines for cooperation for our regional, programme and project offices as well as for our partner organisations. In this way, we support them in constantly improving their structures, organisation and content. National and international legal regulations are of course adhered to.

In order to protect us, our donors and project sponsors against any form of embezzlement, misappropriation and corruption, DAHW Deutsche Lepra- und Tuberkulosehilfe already focuses on corruption prevention when planning a project by carrying out a comprehensive partner evaluation. In the case of new partners, project planning and monitoring is carried out particularly closely by our local staff in the host countries and by the regional teams in Würzburg.

All employees and partner organisations are made aware of our guidelines through training courses. In addition, partner contracts, project visits and regular checks during the course of the project at our project partners reduce the risks to which we are exposed as a globally active aid organization. If necessary, additional support measures and controls are implemented, for example with audits and consultations by the regional offices in the countries of operation, the regional teams at DAHW headquarters and Internal Audit.

Monitoring the effectiveness of our work for the beneficiaries

To ensure the effectiveness of our projects and to be able to measure the success of the measures, our experts* define various indicators in a systematic planning matrix ("logframe") as early as the project planning stage. To this end, assessments are carried out in order to assess the framework conditions on site, to identify optimisation possibilities at an early stage and to tailor the project specifically to the needs of the beneficiaries and the framework conditions on site.

Regular monitoring and mid-term evaluations (expert assessments carried out about halfway through the project) ensure that our consultants promptly identify the need for adaptation in the projects and make appropriate changes. After completion of a project, we carry out a comprehensive final evaluation. The focus here is on the lessons learned, i.e. the findings, knowledge and experience that we can draw from concrete project work on site. The results flow into our future project design, i.e. into the design of the project process, organisation and structure.

Communication and fundraising

The pressure on donor-financed non-governmental organisations is growing: More and more NGOs are struggling to attract the attention of fewer and fewer people willing to donate who are in
of the modern media world are flooded with information and stimuli. Nevertheless there are limits in the donation advertisement (not only cost-sided): It may people, who in
are not instrumentalizing, depriving or endangering their dignity. In its communication and fundraising DAHW follows the recommendations on ethics in donation mailings of DZI and Verband Entwicklungspolitik deutscher Nichtregierungsorganisationen e.V. (Development Policy Association of German Non-Governmental Organisations). (VENRO). Our guidelines contain guidelines on this subject.

Policies

The basis of our work at home and abroad. In German, English, French, Portuguese and Spanish.

Annual report

In our annual report, we document our worldwide activities in detail and present the financial situation in detail.

Data protection

Transparency and trust are the cornerstones of our relationship with our donors and supporters. Find out everything about how we handle your data.

DZI donation seal

Donations are a matter of trust. The DZI donation seal guarantees that we handle the funds entrusted to us carefully and responsibly.